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Returns & Refunds Policy

At Havenz Home, we aim to provide a hassle-free experience for returns and refunds.

Returns FAQ:
  • What items are eligible for return?

    You may request returns for most items listed on our website that are explicitly identified as "returnable" on the product detail page and/or our policy and within the 'return window' period. Products that are physically damaged, defective, have missing parts, or are different from their description in the product details page are also eligible for return.

  • How to return items?

    Your address and the item that you wish to return must be eligible for return. If the return is not eligible for Pickup, a Self-Return option will be provided. Once the return is processed, you will, in accordance with our refund policy, be issued a refund to your original payment method.

  • What are the return guidelines?

    Your address and the item that you wish to return must be eligible for return. If the return is not eligible for Pickup, a Self-Return option will be provided. Once the return is processed, you will, in accordance with our refund policy, be issued a refund to your original payment method.

  • Where can I view the status of return?

    You can view the status of your return by locating the item from Your Orders and selecting Return/Refund status.

  • How can I return a Gift?

    To initiate a return for a gift, please visit the Gift Returns page and enter the order number.

  • How can I return a Gift Card?

    Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions. Please refer to the Amazon Pay Gift Card page for more information.

  • Can my order be replaced?

    Only Fulfilled by Amazon, Prime eligible, and few Seller Fulfilled items can be replaced. If the item delivered is physically damaged/defective or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.

  • I want the replacement to a different address.

    Replacement cannot be delivered to a different address. We recommend returning the item for a refund and placing a new order with the new address.

Was this information helpful?

If you have any further questions about our returns, replacements, and refunds policy, please contact our customer service team at support@Havenzhome.com.

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